Refund & Cancellation Policy
We provide an extensive portfolio for you to view before hiring us for your project so you can see the quality level of our work and be completely comfortable working with us. If you have any questions or reservations, please contact us prior to making a payment for our services. Thank you!
Payments are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by LGD and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
All payments to LGD are non-refundable.
All artwork is to be reviewed thoroughly by the client. Spelling, grammar, layout, and colors will be the final responsibility of the client. If job is to be printed, it is strongly recommended that client requests a proof from the printer and gives it final approval before printing entire run. LGD is not responsible for printing issues.
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.